Q: How do I get an account set up with MG?
To establish a business account, please submit a fully completed Customer Number Application . Establishing an account does not guarantee terms or credit. Credit applications are available as a separate request.
Q. What information is needed to place an order?
The information we need to place an order is your customer number, job name or PO (if applicable), your preferred logistics (delivery or pick up), date needed, and botanical plant names and quantities.
Q: Who do I send my quotes/order requests to?
Our sales team can help fulfill your order/quote requests via the following methods:
Online: 24/7 through the customer portal
Q: What is a customer number & where can I find it?
A customer number is a unique number assigned to your account. This can be found on any quote, order, or invoice you receive from us. If you don’t have any of those documents available, feel free to give our sales team a call.
Q: Why is my order dated/scheduled for the first of the month?
If you haven’t requested your order to be shipped or picked up on the first of the month, then this could mean that your order is a Will Call order. This holds the quantity of the plants requested but does not begin the order fulfillment process. This is an internal way we can track open orders and know what quantities are reserved for that month.
Q: Can I pick my order up the same day I place it?
If the plant quantities are in the St. Charles nursery, then yes, however, it is not recommended. Orders placed 24 hours in advance receive top priority. Same day pick-up may result in a longer wait to receive your plants.
Q: What if I can’t pick up my order on the date I specified?
To ensure the highest plant quality, all orders must be picked up within five (5) business days of the scheduled pick-up date. Orders not taken within this time frame will be charged a 25% restocking fee.
Q: Can I have IM电竞官网下载 & Midwest Trading products shipped to me at the same time?
Unfortunately, we are not able to accommodate this currently. IM电竞官网下载 & Midwest Trading operate as two separate companies based out of two separate distribution centers.
Q: Can I order online?
Yes! All you need to do is log in .